Recognize and Adapt to Customer Buying Styles
The DISC Sales Customer Service Training Course in Washington, DC area is a hands-on, classroom team training. It combines an online pre-assessment, engaging facilitation with contemporary video, and follow-up to create a personalized learning experience.
Close More Sales, Resolve Customer Concerns
Using a research-validated selling model, participants understand the styles and priorities of their customers. The result is salespeople and customer service associates who adapt their selling techniques to their customers’ unique buying styles and connect better—and close more sales.
Discover More Effective Sales Strategies
The Everything DISC Sales model provides a dynamic tool for learning how to create customer-centric interactions that deliver improved results. This sales and customer service training course is an individualized solution that helps Washington, DC metro area participants discover new strategies for stretching beyond their natural preferences. This makes the selling process more productive and successful—regardless of the customer’s unique buying style.
Professionally Prepared, Dynamically Delivered Sales Team Training
The DISC Sales tool also helps build stronger collegiality among your team. It strengthens two-way communication so you can work together more effectively and accomplish your goals.
Sales Customer Service Training Course: Washington, DC
This sales and customer service team training experience is a customized, 6-8-hour, professionally prepared, dynamically delivered presentation focused on achieving the outcomes you want with your team. It can be done at your organization, a Washington, DC area hotel, or offsite. The DISC Sales and Customer Service team training class in Washington, DC metro area offer a talent development solution proven to increase the effectiveness of anyone in a sales or customer service role.
SALES & CUSTOMER SERVICE TRAINING MODULES: Washington, DC
Module 1: Introduces the Everything DISC Sales Map to explore how participants’ styles and personal priorities influence their selling behaviors.
Module 2: Role-playing job interview simulation engages learners in identifying how their strengths and challenges influence their sales interactions with others.
Module 3: Introduces customer mapping, a new way of people reading. We use a series of video segments that bring together participant teams in a friendly competition as they practice and hone their new skills.
Module 4: Explores the priorities that drive the buying style of each participants’ customers. It engages learners in plotting their current customers’ styles to complete a customized Everything DISC Sales Map.
Module 5: Through video and storytelling, and using participants’ customized DISC Sales Map, learners discover how to more effectively navigate from their own styles to those of different types of customers.
Module 6: Role-play challenges with participants to demonstrate new ways to adapt to their most challenging customers. Complete an interaction plan for working with that customer.
Virtual Workshop Online Option Available: Washington, DC
Our virtual live online DISC Sales Training Course in Washington, DC is a team workshop that contains the exact same content as the onsite face-to-face workshop. It is delivered in a 2-3-hour, engaging, fast-paced learning experience. This virtual team training option enables you to continue to train and develop your employees when many of them are working remotely and outside the Washington, DC metro area.
Easy, Cost-efficient, Interactive, and Fun
Live video-conferencing is easy, cost-efficient, and allows teams across locations to meet face-to-face. When you participate in a live DISC Sales and Customer Service virtual online team training session, we seamlessly share relevant sales content and bring teams together for a fun, and interactive, face-paced learning session.
A great session with our sales and marketing teams
Thank you, Chris, for the time you spent with our sales and marketing teams this past week. It was a great session and I think a lot of people learned about themselves and had some very good takeaways to continue their personal improvements. Jeff, Vice President of Sales and Account Management
Nice job facilitating. Awesome workshop
Thanks, Chris. I really appreciated the session today. Awesome workshop. You did a nice job facilitating it and I love the extra materials you put together to compliment the training. Great takeaways from your session. Josh, Vice President of Retail Payments Product Manager; Rich, Senior Network Engineer
You are a GREAT trainer
Thank you, Chris! You are a GREAT trainer. Thank you for providing a great program that was both informative and personally and professionally beneficial. Sal, Chief Operating Officer; Janis, VP of Human Resources
Sales Customer Service Training Course, Washington, DC, Certified Coach
Dr. Christopher Meade is a skilled and experienced Sales Customer Service Training certified facilitator and corporate educator. He specializes in training managers and leaders and developing healthy, high-performing teams in the Washington, DC metro area. Christopher holds a Ph.D. from the University of Idaho in Organizational Learning with a concentration in Leadership. He is a recipient of the CEO Today Management Consulting Award.
Fortune 500 Clients and Marquee Brands
He has coached over 10,000+ people and facilitated training for 500+ teams/organizations. Some of his clients include Apple, Nike, Microsoft, Google, Starbucks, NFL Detroit Lions, Facebook, Salesforce, Sony PlayStation, Abbott Laboratories, UC Berkeley, Johnson & Johnson, Citibank, Federal Reserve Bank, United Healthcare, Cisco, GameStop, IHG, U.S. Departments of Treasury, Veteran Affairs, Defense, Justice, and Commerce, eBay, Bayer, United Healthcare, Instagram, Emory University, US Olympic Committee, and Code.org.
Award-Winning Facilitator and Sales Instructor
Christopher’s expertise is in connecting with people, leading engaging sales and customer service team training, DISC Management Effectiveness workshops, keynotes, and retreats with corporate and government clients in the Washington, DC metro area and across all industries. Christopher is a former business dean, author, entrepreneur, award-winning MBA professor, executive leadership coach, and motivational keynote speaker. He speaks regularly at conferences, conventions, management retreats, and DISC teambuilding, sales, and customer service training events in the Washington, DC area and throughout the United States.